It's all about the service...
Today I want to write a special post to say thank you to Tracy Wilson and her team at TI Payroll for stepping into breach at the 11th hour to sort out a last minute tax return. My dear husband has many outstanding qualities, but I'm sure he'd agree that admin is not his strong point. And he put really put Tracy and her team to the test by sending his stuff to her on 20th January to meet a 31st January deadline.
But with no fuss whatsoever, they have turned it around in under 3 days. I'm sure that's not their preferred way of working (and I know it doesn't sit well with me that it was left so late), but it was a grand thing to behold.
That's what you call service. Someone comes along asking for something insane, and they just got on with it calmly.
Thank you for being there.